SHIPPING & RETURNS

DISPATCH

All orders are dispatched from the United Kingdom.

Non-Framed Prints

Orders for Fine Art Prints are processed on the working days Monday to Friday. The print itself is hand-processed by a Fine Art Specialist and as such, is a manual process.

For orders received during these working days, we endeavour to despatch all orders within 48 hours. For orders received at the weekend, please allow a little extra time for dispatch.

Framed Prints

Orders for framed Fine Art Prints are processed in the same manner as described above.

The print is then transferred off-site to a specialist framer. The framer requires 1-2 weeks to frame and deliver the completed item.

Originals

While we endeavour to deliver originals in as timely a manner as possible, the actual time for dispatch for an original item will depend on where the item is stored or on display. You will be contacted to discuss delivery arrangements within 2 working days of your order.

DELIVERY

Wherever possible we use Tracked & Sign deliveries to ensure that you receive your item safely and securely. In some cases, this does mean a higher shipping cost than standard postal service, but in our experience, this is the safest and most reliable way to get items to you in a reasonable time span and good order.

Because print and original artwork is typically bulky and/or heavy, time must be allowed for delivery, even with Tracked & Sign services. We provide information on this below.

Please note, most shipping delays are down to problems with the address provided, so delays can usually be avoided by ensuring that your address details are correct and in full.
 

UNITED STATES, EUROPE & REST OF WORLD

International shipping is carefully calculated on the weight, size and value of your order, so the options can vary depending on what you have purchased.

The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, don’t worry, you won’t be charged.

Unfortunately, we cannot ship to some countries, or the rates must be chccked at the time of order. Please contact us at hello @ outlined.gallery if you cannot secure a shipping rate for your location at the checkout.

Deliveries are set by priority mail, and the following timescales should be allowed:

•  United States - Please allow 2 weeks

•  Europe - Please allow 1-2 weeks

•  Rest of World - Please allow 2-4 weeks

Allow extra time for framed items as described above.

Please note, international shipments require the recipient’s phone number and email address. Most carriers will not deliver to PO Boxes. We reserve the right to refuse certain locations, destinations, or addresses.
 

UNITED KINGDOM

Typically, deliveries should take 4-5 working days but please allow 1 week.